Although Malaysia is a shopper’s paradise (Note: CNN ranked Kuala Lumpur as the world’s 4th best shopping city), online shopping in Malaysia is becoming an attractive alternative. More and more businesses continue to accept online payment methods. Additionally, there are more quality e-commerce websites emerging, with improved product offerings.
There are plenty of shopping websites available in Malaysia. Below we’ve outlined some of the most popular ones in the country, based on Alexa ranks, Facebook likes, and their product offerings.
Note: We have not accounted for customer service in this review. Thus, it would be great if you would post comments below to share your experiences.
Malaysia Alexa Rank: 100
Facebook Likes: 709,000+
Description: Popular Malaysian online shopping site for shoes, bags, clothes and accessories.
Launched in 2011, Zalora is a relatively new online store in Malaysia, but it has already become extremely popular with Malaysians. Although Zalora serves over seven countries, its shopping website for Malaysia is its most popular one. Zalora is fast becoming a household name in this country. The website is very easy to navigate, and has clear tabs for men’s, women’s and kids’ fashion.
As an online retailer of clothes and shoes, Zalora offers many brands. The website also updates their catalogue regularly to bring the newest seasonal collections to Malaysia as soon as they are launched. Shoppers can find products from top international and local brands, like Nike, Adidas, Tom Abang Saufi, Jovian, and Coach. With over 50,000 products from more than 300 brands, you have many choices. Apart from clothes and footwear, this online shopping website also offers bags, cosmetics, accessories and perfumes.
You can also find discounts and bargains all year round. Their items on sale, new arrival items, and items that cost less than RM100 are categorized neatly, making them very easy to find. Not only does Zalora offer free shipping, but they also offer very fast shipping and a 30-day free return policy. The website also offers customers various payment options, as listed below.
Zalora Payment Options:
- Cash On Delivery
- Credit Card (Visa, MasterCard SecureCode, Maestro)
- Online Banking
- Paypal
- Bank Deposit / ATM Transfer
- Celcom Aircash
Zalora Return Policy: 30 day free return policy
Malaysian Currency Option? Yes.
Zalora Shipping Charges and Time:
- Shipping may take 1 to 14 business days.
- Free shipping for orders above RM 75.
- If you order less than RM 75 worth of merchandise, there is a flat shipping fee of RM 5 for West Malaysia. For East Malaysia (Sabah and Sarawak), there is a flat shipping fee of RM 10 for orders less than RM 75. There is now an option to ship to Brunei, which has a flat shipping rate of RM 30 (free shipping to Brunei for orders over RM 250).
Malaysia Alexa Rank: 46
Facebook Likes: 814,000+
Description: Popular Malaysian online shopping site, offering DSLR/SLR Cameras, consumer electronics, mobiles & tablets, home appliances, fashion, health & beauty.
Started by the same company that owns Zalora, Lazada sets itself apart by being the premier online destination for electronic goods in Malaysia. As this online shopping website focuses mainly on electronic goods, all the gadgets on offer are divided into specific categories like Mobiles & Tablets, Consumer Electronics, Cameras, Computers & Laptops, and so on. With all these great gadgets to choose from, you will hardly notice that their clothing section is quite limited.
Apart from electronic gadgets, Lazada is also a great website if you’re looking for books, cosmetics, bags, and watches. You can find products from almost any well-known tech brand here: Apple, Samsung, BlackBerry, Canon, Sony, HTC, Nokia, and Lenovo are just a few of the brands available. They offer discounts on almost all their products – even on those that are brand new. For some products, Lazada offers discounts of over 80%! These can be found under their “Mega Deals” section.
You can rest assured that all the products are original; they can also be returned within 14 days for a full refund. In addition to offering free shipping to all locations within Malaysia, Lazada is also one of the few online shopping websites in Malaysia that offers express delivery options to customers. All of their payment options are extremely secure.
Lazada Payment Options:
- Cash on delivery
- Credit Card (AmBank, Bank Islam, CIMB Bank, Hong Leong, Maybank, Public Bank, RHB)
- Online Banking (direct debit or bank transfer)
- Instalment (this essentially let’s you use a credit card to pay for the puchase over 6 to 12 month period)
Malaysian Currency Option? Yes.
Lazada Shipping Charges and Time:
- Shipping typically takes between 2 to 5 business days (selected items make take 4 to 7 business days)
- Shipping charges: free for orders above RM 50 in Klang Valley, free for orders above RM 100 in West Malaysia, free for orders above RM 150 in East Malaysia (more details available on the Lazada website).
- International delivery not available.
Malaysia Alexa Rank: 15
Facebook Likes: 161,000+
Description: Popular malaysian online shopping and auction site, offering handphones, computers, cameras, fashion accessories and more.
As you can see from its Alexa rank, Lelong is one of the most visited websites in Malaysia. It is the Malaysian version of eBay, and is an online auction and shopping website. As its name suggests, Lelong offers products at low prices and has over 10,000 active sellers. Although their website appears cluttered and confusing, on closer inspection you will see that all their items are carefully sorted into various distinct categories.
Unlike some other online shopping websites, you can find practically anything on Lelong.com.my – anything from computer accessories to houses. This website is very popular among Malaysians for cosmetics, clothing, and electronic gadgets. The site offers a search engine to help you find what you want; it’s right at the top of the home page.
Offers and special items are categorized as Quick Grabs, Hot Items, Sales, Auctions, Hot Reserves, and so on, to ensure that shoppers never miss an exciting offer. The site offers products from well-known international and local brands at extremely discounted rates. Some of the brands that you can find on the website include Mango, Nike, HTC, Apple and Samsung. Lelong is also a great place for vendors, as almost 70% of all items posted end up being sold – this is why you can find so many brands on Lelong. Additionally, this online shopping website offers tutorials to assist you in buying, selling, bidding on items, becoming a member, and paying for purchases.
Lelong Payment Options: Depends on vendor.
Lelong Return Policy: Depends on vendor.
Malaysian Currency accepted: Yes.
Lelong Shipping Charges and Time: Depends on vendor.